Ezi Ticket is GaP Solutions' queue management system for retail service counters — deli, seafood, meat, bakery and anywhere else customers wait to be served.
A 10.1" counter-top unit prints a numbered ticket at the press of a button and displays the number now being served. Customers know where they stand; staff serve in order instead of refereeing the queue.
Configure it around your counters, brand the tickets, print promotions on them, and add optional voice announcements. It integrates with EM Cloud™ alongside the rest of your GaP systems.
Ezi Ticket runs one unit or many, across any mix of departments — with the numbering that suits how your store actually serves.
Each department runs its own ticket sequence. The deli can be serving #2 while seafood is on #1 — customers queue where they'll be served.
Two or more departments share a single sequence while others keep their own. Every shared display shows the same number, so one team serves both counters in strict order.
Every unit serves the same queue. Customers take a ticket at any unit and are called to whichever counter is free next.
Print your logo, zone names and optional messages on every ticket. Header and footer support rich text — font style, bold, italics, underline and alignment.
Manage customer flow with separate or sequential ticket numbering across zones — independent per department, shared between some, or one queue for the whole counter.
Optionally call the next number through an external speaker and show it on overhead screens — customers stay informed while staff stay focused on service.
Swap ticket rolls in seconds through the front of the unit. No lifting it off the counter, no dismantling — minimal downtime during trade.
Update ticket numbers, zone names and messages through user-friendly software. Staff can change a promotional message without calling anyone.
Connects with EM Cloud™ alongside EM Pos™, Ezi Scales, Ezi Labeller and Ezi Rewards — one connected retail environment rather than another isolated device.
Most queue systems print a number. Ezi Ticket prints a number and whatever else you want the customer reading while they wait — a special, a cross-sell, a reminder about your loyalty program.
It's the only advertising space in your store that every waiting customer holds in their hand and looks at.
Without a ticket system, the busiest counter in the store runs on memory and goodwill. Staff try to remember who arrived first, customers watch each other, and someone always gets served out of turn.
Ezi Ticket removes the ambiguity. Customers take a number and relax — often browsing the rest of your store while they wait, rather than standing guard over their place in line.
The printer loads from the front. When a roll runs out mid-rush, whoever is closest can change it and keep serving — no lifting the unit off the counter, no tools, no waiting for the one person who knows how.
It uses standard 72mm receipt rolls, so you're not locked into a proprietary consumable at a premium price.
| Component | Details |
|---|---|
| Display | 10.1″ interactive digital signage |
| Receipt Printer | Rongta Tech ACE H1 — 72mm receipt rolls |
| Frame | Black powder coated steel |
| Base Dimensions | 180mm × 130mm |
| Overall Height | 400mm |
| Weight | Approximately 7.5kg |
| Network | 2m Ethernet cable — Cat5 / Cat5e / Cat6 RJ45 connection |
| Power | 1 × 230–240V 10A general purpose power outlet |
| Optional Components | Amplifier and speaker system for "next in line" announcements; second operator-facing display for independent use without an Ezi Scale system |
| Audio Output | External audio output required if the optional Announcer feature is used |
| Surface | Flat surface capable of supporting the weight of the unit |
Whether your store is large or small, Ezi Ticket is customisable and scalable — one unit at a single deli counter, or a dozen across departments and sites.
Talk to GaP Solutions about the right Ezi Ticket configuration for your counters — one zone or a dozen.
Request a demoSee Ezi Ticket in action — zone configuration, ticket branding, promotional messaging and the Announcer feature, walked through for your counters.
