GaP Solutions is an Australian retail technology company headquartered in Adelaide, South Australia. Founded in 1992, GaP Solutions provides cloud-based point-of-sale software (EM Cloud™ and EM POS™), back-office retail management systems, weighing and labelling equipment, self-checkout and kiosk solutions, and commercial food and bakery equipment to independent retailers across Australia and New Zealand.
What sets GaP Solutions apart from other retail technology providers is that the important elements of our business are never outsourced. Our software is developed by our own in-house team. Our solutions are supported by our own local, industry-trained staff. That means when you call us, you speak to someone who understands your store.
In 2026, GaP Solutions became part of Banyan Software — a global software group that acquires and grows vertical market software companies for the long term. GaP Solutions continues to operate independently, building and supporting its solutions in-house, with the added backing and long-term stability of a global group.
More than three decades of building retail technology from Adelaide.
The business starts out repairing food processing equipment for South Australian retailers — the beginning of a long relationship with independent stores.
GaP expands beyond equipment into retail back-office software, giving independent retailers the reporting and stock control that larger chains take for granted.
GaP launches its own point-of-sale software, developed in-house — the foundation of what would become EM POS™.
GaP launches Ezi Cloud Manager, moving back-office and point-of-sale management to the cloud — the foundation of what becomes EM Cloud™.
Ezi Forecourt launches, taking GaP onto the forecourt with pump control, wet stock management and fuel reporting. It later becomes EM Forecourt™.
EM Omnia arrives — a rugged Android handheld that moves stocktakes, ordering, markdowns and price checks out of the office and onto the shop floor.
EM Cloud™ expands into New Zealand with the Farro Group's specialty food stores, taking GaP's technology beyond Australia for the first time.
GaP Solutions joins Banyan Software's global portfolio — keeping its team, its in-house development and its local support, with the stability of a long-term global owner.
From the point of sale to the back office, the scales to the cold room — GaP Solutions provides every layer of retail technology, all from one team.
Real-time reporting, pricing, stock and invoicing for single and multi-store retailers. Manage every store from any device, anywhere in the world.
Explore EM Cloud™ →Purpose-built POS with integrated scales, EFTPOS, payment security and unassisted recovery for maximum uptime — even through network outages.
Explore EM POS™ →Integrated weighing and labelling including Ezi Scale, country-of-origin labels, allergen printing and shelf-label management for butcher, deli, seafood and bakery.
Learn more →Self-order kiosks, self-checkout lanes and drive-through solutions that speed up service, reduce queues and integrate directly with EM Cloud™ and EM POS™.
Learn more →One of Australia's largest ranges of commercial ovens, slicers, mixers, refrigeration and food processing equipment — sourced, supplied and serviced by GaP.
Browse equipment →24-hour support, free unlimited training for all customers, and trade-qualified technicians for equipment servicing, scale re-certification and on-site repairs.
Contact support →Backed by 100+ integration partners across payments, loyalty, wholesale and online ordering.
To be the leading retail technology partner for independent retailers in Australia, New Zealand and globally — helping stores of every size compete, grow and thrive through technology that's built for the way they actually work.
To deliver service accuracy through strong infrastructure and shared industry knowledge — with professional consulting, genuine commitment, flexibility and first-class support in everything we do. The important elements of our business stay in-house, so our customers always have a single, accountable partner.
Our people are what make GaP different. Most of our team have spent years on the shop floor themselves, so when a retailer calls, they are talking to someone who already understands the pressure of a busy trading day. We keep our support, service and development in-house, right across Australia, because that is how we stay accountable to the retailers who rely on us. Joel White, Chief Executive Officer, GaP Solutions
"Our passion for innovation and for uncovering valuable opportunities in retail has driven our growth for more than 30 years. Through every economic climate, we've delivered advanced retail solutions in Australia and overseas by adapting to change and leading where others follow. Our commitment stays the same: giving customers choice, trust and reliability through expert industry knowledge and genuine innovation." John Goodacre, Founder, GaP Solutions
We build service accuracy on strong infrastructure and shared industry intellect — expertise accumulated over more than 30 years in retail.
We develop functionality to fit how each retailer actually works. Not a one-size-fits-all product — a solution shaped to your store.
We invest in skills, technical superiority and the progressive application of technology — so our products stay ahead of what the market demands.
More options mean a better fit for every customer. We give retailers the choice of hardware, software and service that suits their operation.
Long-term partnerships built on dependable service. Many of our customers have been with us for over a decade.
The important elements of our business stay with our own team — so when something needs fixing, we own it end to end.
GaP Solutions was founded in Adelaide, South Australia in 1992 and has grown to serve independent retailers across Australia and New Zealand. In 2024, EM Cloud™ expanded into New Zealand with the Farro Group's specialty food stores. In New South Wales, Romeo's Retail Group is the latest in a growing list of major independent grocery groups running on EM Cloud™.
As part of Banyan Software's global portfolio, GaP Solutions now has the resources and stability to grow its reach further — while keeping its product development and customer support exactly where they've always been: in-house, in Australia.
Trusted by independent retailers across Australia and New Zealand.
