https://gapsolutions.com.au/case-studies Case Studies en Sat, 12 Sep 2026 11:31:24 GMT 2026-09-12T11:31:24Z en https://gapsolutions.com.au/case-studies/iga-windmill-hill-new-store-em-cloud <div class="hs-featured-image-wrapper"> <a href="https://gapsolutions.com.au/case-studies/iga-windmill-hill-new-store-em-cloud" title="" class="hs-featured-image-link"> <img src="https://gapsolutions.com.au/hubfs/Website%20Images/Ezi%20Scale%20Q1-%20Floating%20Operator%20functionality%20(closer).png" alt="IGA Windmill Hill Plus Liquor supermarket exterior, running EM Cloud™ and EM POS™" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <div class="hs-embed-wrapper" style="position: relative; overflow: hidden; width: 100%; height: auto; padding: 0; max-width: 540px; min-width: 256px; display: block; margin: auto;"> <div class="hs-embed-content-wrapper"> <div style="font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;color:#231F20;font-size:17px;line-height:1.7;max-width:760px;"> <p style="font-size:20px;line-height:1.6;font-weight:600;color:#231F20;margin:0 0 22px;">When Stephen Young opened IGA Windmill Hill Plus Liquor in New South Wales — a greenfield ~1,600 m² supermarket with a 200 m² liquor department — he launched it on EM Cloud™ and EM POS™, a platform his group had never used before. His verdict early into trade: "really, really seamless."</p> <p style="margin:0 0 18px;">Everything was new: the site, the team, and the point-of-sale platform. Then the build schedule shifted and the opening date moved mid fit-out. We sat down with Stephen at the Metcash Food Expo on the Gold Coast — 800 km from his store — to ask how the launch went.</p> <div style="background:#231F20;padding:28px 30px;margin:30px 0;"> <p style="margin:0 0 20px;font-family:Montserrat,Arial,sans-serif;font-size:13px;font-weight:700;letter-spacing:1.5px;color:#F05123;">THE LAUNCH AT A GLANCE</p> <table style="width:100%;border-collapse:collapse;"> <tbody> <tr> <td style="width:25%;vertical-align:top;padding:0 10px 0 0;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> 1,800 m² </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Supermarket + liquor, live on EM Cloud™ and EM POS™ </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#F05123;line-height:1.1;"> On time </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Opened on schedule despite the date moving mid-build </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> Instant </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Store-wide price and promo changes via electronic shelf labels </div> </td> <td style="width:25%;vertical-align:top;padding:0 0 0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> 24/7 </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> EM Help Desk support, plus on-site help on opening day </div> </td> </tr> </tbody> </table> </div> <div style="position:relative;width:100%;max-width:760px;padding-bottom:56.25%;height:0;overflow:hidden;margin:30px 0;"> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">The challenge: a first supermarket, on a deadline that moved</h2> <p style="margin:0 0 18px;">Stephen is no newcomer to retail. He has run retail sites for eight years, with a group that includes several liquor businesses. But this was the group's first large-format supermarket — and the POS platform they knew well from their liquor stores wasn't built for one.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"It just wasn't compatible with a large-format supermarket — which is where we landed with GaP."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <p style="margin:0 0 18px;">Then the build schedule shifted, and the opening date moved — about five weeks into the fit-out. In independent retail, that is a serious test of every supplier on the project.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"The flexibility offered by the team at GaP allowed us to open on time, and ensured things were as smooth as possible from day one."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Why GaP Solutions: service you can actually reach</h2> <p style="margin:0 0 18px;">Stephen's team evaluated providers for around twelve months. The deciding factor wasn't a feature list — it was access to people.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"The main draw to go with GaP was based around the service — the backup and the accessibility to their staff and technicians, as opposed to other providers. That direct contact to get back-of-house support was the main contributor to the decision."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <p style="margin:0 0 18px;">That mattered because, as Stephen puts it, his team aren't tech people.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"The GaP team walked us, as people who are not tech-savvy, through the entire kit and what each piece of hardware is there to perform. That was really reassuring."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <p style="margin:0 0 18px;">The GaP installation team were on site on opening day, and EM Help Desk support is available around the clock.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"The accessibility to the GaP team, especially in the early days for someone who's not used to the system, has been exceptional for us."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">The solution: EM Cloud™, EM POS™ and electronic shelf labels</h2> <p style="margin:0 0 18px;">The store runs GaP Solutions' fully integrated retail stack: EM Cloud™ and EM POS™ — a cloud-based back office and grocery point of sale managing pricing, reporting, invoicing and the liquor department in one platform.</p> <p style="margin:0 0 18px;">Coming from a legacy system, the cloud model was a learning curve for the back-office team — but the payoff showed up fast at the checkout.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"The speed of the system, from back of house to being available at the front checkout, with the ESL ticketing, it's been really, really seamless."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <p style="margin:0 0 18px;">On a 1,600 m² footprint, paper tickets mean labour — every promotion loaded, printed, walked to the shelf, and walked back again when it ends. EM ESL electronic shelf labels remove that entirely.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"The ability to make amendments and offer our customers an instant price — as opposed to the time lag of loading promotions, printing the tickets, putting them out, then removing them when the promotion ends — it was a no-brainer. ESL is a good investment, especially on a greenfield site."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Run the store from anywhere — even the expo floor</h2> <p style="margin:0 0 18px;">We interviewed Stephen 800 km from his store, and he had checked it that morning.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"We're actually accessing it while we're here at the expo — it's quite easy. The admins back home can also access it on their phones, which allows us to be more nimble and quicker than our competitors to action pricing and new lines."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">What's next</h2> <p style="margin:0 0 18px;">In the early days of trade, the focus is discipline: getting every product scanning and the data clean, then building on the platform's capabilities — and potentially beyond this store.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"Once we find our feet and understand the full capabilities of GaP, there might be an opportunity to transition the rest of our business to the GaP system as well."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Results at a glance</h2> <ul style="margin:0 0 22px;padding-left:22px;"> <li style="margin-bottom:11px;">Brand-new ~1,600 m² supermarket + 200 m² liquor department, live on EM Cloud™ + EM POS™</li> <li style="margin-bottom:11px;">Opened on time despite the opening date moving mid-build</li> <li style="margin-bottom:11px;">Electronic shelf labels delivering instant, store-wide price and promotion changes</li> <li style="margin-bottom:11px;">Back office accessible remotely — including from the Metcash Food Expo floor</li> <li style="margin-bottom:11px;">On-site support on day one, backed by 24/7 EM Help Desk</li> </ul> <div style="background:#231F20;padding:26px 30px;margin:28px 0;text-align:center;"> <p style="margin:0;font-family:Montserrat,Arial,sans-serif;font-size:22px;font-weight:700;color:#FFFFFF;line-height:1.5;">A brand-new store, a brand-new platform.<br><span style="color:#F05123;">"Really, really seamless."</span></p> </div> </div> <style> .gap-faq-item{border-bottom:1px solid #E4E4E4;padding:18px 0;} .gap-faq-item summary{position:relative;padding-left:26px;list-style:none;cursor:pointer; font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:19px;font-weight:700; color:#231F20;line-height:1.4;} .gap-faq-item summary::-webkit-details-marker{display:none;} .gap-faq-item summary::marker{content:"";} .gap-faq-item summary::before{content:"+";position:absolute;left:0;top:-1px; color:#F05123;font-weight:700;font-size:20px;line-height:1.4;} .gap-faq-item[open] summary::before{content:"\2013";} .gap-faq-item summary:hover{color:#F05123;} .gap-faq-item summary:focus-visible{outline:2px solid #F05123;outline-offset:3px;} .gap-faq-item > p{font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:17px; line-height:1.7;color:#231F20;margin:14px 0 6px;} .gap-faq-item > p a{color:#F05123;text-decoration:underline;} .gap-section h2{font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:28px; font-weight:700;color:#231F20;line-height:1.3;margin:48px 0 24px;} .gap-section .wrap{max-width:760px;margin:0 auto;} @media (max-width:600px){ .gap-faq-item summary{font-size:17px;} .gap-faq-item > p{font-size:16px;} .gap-section h2{font-size:24px;} } </style> <div class="wrap"> <h2>Frequently asked questions</h2> Can EM Cloud™ be set up in time for a new store opening? <p>Yes. IGA Windmill Hill Plus Liquor opened on time on EM Cloud™ and EM POS™ even after the opening date moved about five weeks into the fit-out. The GaP installation team was on site on opening day, with 24/7 EM Help Desk support available from the start.</p> Does GaP Solutions handle both grocery and liquor in one system? <p>Yes. EM Cloud™ and EM POS™ run a large-format supermarket and its liquor department in a single platform — managing pricing, reporting, invoicing and point of sale across both. IGA Windmill Hill runs a ~1,600 m² supermarket alongside a 200 m² liquor department this way.</p> What are electronic shelf labels (ESL) and why use them? <p>Electronic shelf labels replace printed paper tickets with digital displays that update automatically. Instead of loading a promotion, printing tickets, walking them to the shelf and removing them when the promo ends, prices and promotions change instantly across the store. On a large footprint that removes significant labour — and it's especially worthwhile on a greenfield site fitting out from scratch.</p> Can I manage the store remotely? <p>Yes. Because EM Cloud™ is cloud-based, the back office can be accessed from anywhere, including from a phone. Stephen Young checked and accessed his store from the Metcash Food Expo floor, 800 km away, letting his team action pricing and new lines quickly.</p> What support does GaP Solutions provide during and after setup? <p>GaP provides hands-on onboarding — walking non-technical teams through each piece of hardware and what it does — on-site support on opening day, and around-the-clock EM Help Desk support. For Stephen's team, that direct access to staff and technicians was the deciding factor in choosing GaP.</p> </div> </div> </div> <div class="hs-featured-image-wrapper"> <a href="https://gapsolutions.com.au/case-studies/iga-windmill-hill-new-store-em-cloud" title="" class="hs-featured-image-link"> <img src="https://gapsolutions.com.au/hubfs/Website%20Images/Ezi%20Scale%20Q1-%20Floating%20Operator%20functionality%20(closer).png" alt="IGA Windmill Hill Plus Liquor supermarket exterior, running EM Cloud™ and EM POS™" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <div class="hs-embed-wrapper" style="position: relative; overflow: hidden; width: 100%; height: auto; padding: 0; max-width: 540px; min-width: 256px; display: block; margin: auto;"> <div class="hs-embed-content-wrapper"> <div style="font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;color:#231F20;font-size:17px;line-height:1.7;max-width:760px;"> <p style="font-size:20px;line-height:1.6;font-weight:600;color:#231F20;margin:0 0 22px;">When Stephen Young opened IGA Windmill Hill Plus Liquor in New South Wales — a greenfield ~1,600 m² supermarket with a 200 m² liquor department — he launched it on EM Cloud™ and EM POS™, a platform his group had never used before. His verdict early into trade: "really, really seamless."</p> <p style="margin:0 0 18px;">Everything was new: the site, the team, and the point-of-sale platform. Then the build schedule shifted and the opening date moved mid fit-out. We sat down with Stephen at the Metcash Food Expo on the Gold Coast — 800 km from his store — to ask how the launch went.</p> <div style="background:#231F20;padding:28px 30px;margin:30px 0;"> <p style="margin:0 0 20px;font-family:Montserrat,Arial,sans-serif;font-size:13px;font-weight:700;letter-spacing:1.5px;color:#F05123;">THE LAUNCH AT A GLANCE</p> <table style="width:100%;border-collapse:collapse;"> <tbody> <tr> <td style="width:25%;vertical-align:top;padding:0 10px 0 0;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> 1,800 m² </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Supermarket + liquor, live on EM Cloud™ and EM POS™ </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#F05123;line-height:1.1;"> On time </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Opened on schedule despite the date moving mid-build </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> Instant </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Store-wide price and promo changes via electronic shelf labels </div> </td> <td style="width:25%;vertical-align:top;padding:0 0 0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> 24/7 </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> EM Help Desk support, plus on-site help on opening day </div> </td> </tr> </tbody> </table> </div> <div style="position:relative;width:100%;max-width:760px;padding-bottom:56.25%;height:0;overflow:hidden;margin:30px 0;"> <iframe style="position:absolute;top:0;left:0;width:100%;height:100%;border:0;" src="https://www.youtube.com/embed/WLqbDzqsXeo" allowfullscreen></iframe> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">The challenge: a first supermarket, on a deadline that moved</h2> <p style="margin:0 0 18px;">Stephen is no newcomer to retail. He has run retail sites for eight years, with a group that includes several liquor businesses. But this was the group's first large-format supermarket — and the POS platform they knew well from their liquor stores wasn't built for one.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"It just wasn't compatible with a large-format supermarket — which is where we landed with GaP."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <p style="margin:0 0 18px;">Then the build schedule shifted, and the opening date moved — about five weeks into the fit-out. In independent retail, that is a serious test of every supplier on the project.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"The flexibility offered by the team at GaP allowed us to open on time, and ensured things were as smooth as possible from day one."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Why GaP Solutions: service you can actually reach</h2> <p style="margin:0 0 18px;">Stephen's team evaluated providers for around twelve months. The deciding factor wasn't a feature list — it was access to people.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"The main draw to go with GaP was based around the service — the backup and the accessibility to their staff and technicians, as opposed to other providers. That direct contact to get back-of-house support was the main contributor to the decision."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <p style="margin:0 0 18px;">That mattered because, as Stephen puts it, his team aren't tech people.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"The GaP team walked us, as people who are not tech-savvy, through the entire kit and what each piece of hardware is there to perform. That was really reassuring."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <p style="margin:0 0 18px;">The GaP installation team were on site on opening day, and EM Help Desk support is available around the clock.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"The accessibility to the GaP team, especially in the early days for someone who's not used to the system, has been exceptional for us."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">The solution: EM Cloud™, EM POS™ and electronic shelf labels</h2> <p style="margin:0 0 18px;">The store runs GaP Solutions' fully integrated retail stack: EM Cloud™ and EM POS™ — a cloud-based back office and grocery point of sale managing pricing, reporting, invoicing and the liquor department in one platform.</p> <p style="margin:0 0 18px;">Coming from a legacy system, the cloud model was a learning curve for the back-office team — but the payoff showed up fast at the checkout.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"The speed of the system, from back of house to being available at the front checkout, with the ESL ticketing, it's been really, really seamless."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <p style="margin:0 0 18px;">On a 1,600 m² footprint, paper tickets mean labour — every promotion loaded, printed, walked to the shelf, and walked back again when it ends. EM ESL electronic shelf labels remove that entirely.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"The ability to make amendments and offer our customers an instant price — as opposed to the time lag of loading promotions, printing the tickets, putting them out, then removing them when the promotion ends — it was a no-brainer. ESL is a good investment, especially on a greenfield site."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Run the store from anywhere — even the expo floor</h2> <p style="margin:0 0 18px;">We interviewed Stephen 800 km from his store, and he had checked it that morning.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"We're actually accessing it while we're here at the expo — it's quite easy. The admins back home can also access it on their phones, which allows us to be more nimble and quicker than our competitors to action pricing and new lines."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">What's next</h2> <p style="margin:0 0 18px;">In the early days of trade, the focus is discipline: getting every product scanning and the data clean, then building on the platform's capabilities — and potentially beyond this store.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"Once we find our feet and understand the full capabilities of GaP, there might be an opportunity to transition the rest of our business to the GaP system as well."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Stephen Young, IGA Windmill Hill Plus Liquor</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Results at a glance</h2> <ul style="margin:0 0 22px;padding-left:22px;"> <li style="margin-bottom:11px;">Brand-new ~1,600 m² supermarket + 200 m² liquor department, live on EM Cloud™ + EM POS™</li> <li style="margin-bottom:11px;">Opened on time despite the opening date moving mid-build</li> <li style="margin-bottom:11px;">Electronic shelf labels delivering instant, store-wide price and promotion changes</li> <li style="margin-bottom:11px;">Back office accessible remotely — including from the Metcash Food Expo floor</li> <li style="margin-bottom:11px;">On-site support on day one, backed by 24/7 EM Help Desk</li> </ul> <div style="background:#231F20;padding:26px 30px;margin:28px 0;text-align:center;"> <p style="margin:0;font-family:Montserrat,Arial,sans-serif;font-size:22px;font-weight:700;color:#FFFFFF;line-height:1.5;">A brand-new store, a brand-new platform.<br><span style="color:#F05123;">"Really, really seamless."</span></p> </div> </div> <style> .gap-faq-item{border-bottom:1px solid #E4E4E4;padding:18px 0;} .gap-faq-item summary{position:relative;padding-left:26px;list-style:none;cursor:pointer; font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:19px;font-weight:700; color:#231F20;line-height:1.4;} .gap-faq-item summary::-webkit-details-marker{display:none;} .gap-faq-item summary::marker{content:"";} .gap-faq-item summary::before{content:"+";position:absolute;left:0;top:-1px; color:#F05123;font-weight:700;font-size:20px;line-height:1.4;} .gap-faq-item[open] summary::before{content:"\2013";} .gap-faq-item summary:hover{color:#F05123;} .gap-faq-item summary:focus-visible{outline:2px solid #F05123;outline-offset:3px;} .gap-faq-item > p{font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:17px; line-height:1.7;color:#231F20;margin:14px 0 6px;} .gap-faq-item > p a{color:#F05123;text-decoration:underline;} .gap-section h2{font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:28px; font-weight:700;color:#231F20;line-height:1.3;margin:48px 0 24px;} .gap-section .wrap{max-width:760px;margin:0 auto;} @media (max-width:600px){ .gap-faq-item summary{font-size:17px;} .gap-faq-item > p{font-size:16px;} .gap-section h2{font-size:24px;} } </style> <div class="wrap"> <h2>Frequently asked questions</h2> Can EM Cloud™ be set up in time for a new store opening? <p>Yes. IGA Windmill Hill Plus Liquor opened on time on EM Cloud™ and EM POS™ even after the opening date moved about five weeks into the fit-out. The GaP installation team was on site on opening day, with 24/7 EM Help Desk support available from the start.</p> Does GaP Solutions handle both grocery and liquor in one system? <p>Yes. EM Cloud™ and EM POS™ run a large-format supermarket and its liquor department in a single platform — managing pricing, reporting, invoicing and point of sale across both. IGA Windmill Hill runs a ~1,600 m² supermarket alongside a 200 m² liquor department this way.</p> What are electronic shelf labels (ESL) and why use them? <p>Electronic shelf labels replace printed paper tickets with digital displays that update automatically. Instead of loading a promotion, printing tickets, walking them to the shelf and removing them when the promo ends, prices and promotions change instantly across the store. On a large footprint that removes significant labour — and it's especially worthwhile on a greenfield site fitting out from scratch.</p> Can I manage the store remotely? <p>Yes. Because EM Cloud™ is cloud-based, the back office can be accessed from anywhere, including from a phone. Stephen Young checked and accessed his store from the Metcash Food Expo floor, 800 km away, letting his team action pricing and new lines quickly.</p> What support does GaP Solutions provide during and after setup? <p>GaP provides hands-on onboarding — walking non-technical teams through each piece of hardware and what it does — on-site support on opening day, and around-the-clock EM Help Desk support. For Stephen's team, that direct access to staff and technicians was the deciding factor in choosing GaP.</p> </div> </div> </div> <img src="https://track-ap1.hubspot.com/__ptq.gif?a=443110585&amp;k=14&amp;r=https%3A%2F%2Fgapsolutions.com.au%2Fcase-studies%2Figa-windmill-hill-new-store-em-cloud&amp;bu=https%253A%252F%252Fgapsolutions.com.au%252Fcase-studies&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> EM Cloud EM Pos Greenfield Store Grocery Liquor Wed, 26 Aug 2026 23:11:39 GMT corneliaf@gapsolutions.com.au (Cornelia Freysen) https://gapsolutions.com.au/case-studies/iga-windmill-hill-new-store-em-cloud 2026-08-26T23:11:39Z https://gapsolutions.com.au/case-studies/store-manager-review-em-cloud-iga-beaumont-hills <div class="hs-featured-image-wrapper"> <a href="https://gapsolutions.com.au/case-studies/store-manager-review-em-cloud-iga-beaumont-hills" title="" class="hs-featured-image-link"> <img src="https://gapsolutions.com.au/hubfs/Website%20Images/EM%20Omnia%20Scanning%20EM%20ESL%20in%20Store.jpg" alt="Sarah, store manager at IGA Beaumont Hills, using EM POS™ on the shop floor" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <div class="hs-embed-wrapper"> <div class="hs-embed-content-wrapper"> <div style="font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;color:#231F20;font-size:17px;line-height:1.7;max-width:760px;"> <p style="font-size:20px;line-height:1.6;font-weight:600;color:#231F20;margin:0 0 22px;">Sarah, store manager at IGA Beaumont Hills in NSW, has run EM Cloud™ and EM POS™ for about 18 months. Her honest, shop-floor verdict: automated ordering has given hours of labour back, live stocktakes have ended the 3am counts, and back-office tasks now happen right on the shop floor.</p> <p style="margin:0 0 18px;">Owners often talk about return on investment. Store managers talk about late-night stocktakes, challenging ordering systems and walking back and forth between the shop floor and the office to complete everyday tasks. That is why we wanted to hear Sarah's side of the story.</p> <p style="margin:0 0 18px;">Sarah has spent her career in independent retail and has used several competing systems while moving between stores, so she understands how much the right technology influences daily operations. Her experience is an honest look at how the system performs where it matters most — on the shop floor.</p> <div style="background:#231F20;padding:28px 30px;margin:30px 0;"> <p style="margin:0 0 20px;font-family:Montserrat,Arial,sans-serif;font-size:13px;font-weight:700;letter-spacing:1.5px;color:#F05123;">WHAT CHANGED ON THE SHOP FLOOR</p> <table style="width:100%;border-collapse:collapse;"> <tbody> <tr> <td style="width:25%;vertical-align:top;padding:0 10px 0 0;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#F05123;line-height:1.1;"> No 3am </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Live stocktakes while trading — no more overnight counts </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> Hours </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Of labour saved each week through automated ordering </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> Minutes </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> To build large campaigns that once took hours </div> </td> <td style="width:25%;vertical-align:top;padding:0 0 0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> 18 mths </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> On EM Cloud™ and EM POS™ at IGA Beaumont Hills </div> </td> </tr> </tbody> </table> </div> <p style="margin:0 0 8px;font-size:14px;color:#B5B5B5;font-style:italic;">↓ Insert the Sprocket Rocket video module here if you have an interview clip ↓</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Where the hours come back: auto ordering</h2> <p style="margin:0 0 18px;">One of the biggest operational benefits has been the time saved through automated ordering.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"It's saved me a lot of time in labour. I don't have to walk the store and check everything. I redirect that labour into stock control, because if the counts aren't right, auto order is never going to work for you."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <p style="margin:0 0 18px;">Rather than removing the need for good stock management, EM Cloud™ helps Sarah focus her team's time where it creates the most value: maintaining accurate inventory and improving stock control. The ordering screen also gives managers visibility into how recommendations are calculated, including sales history, previous performance and promotional demand.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"I've been very spot-on with all my specials as well, which makes my life less stressful. You can actually see why the computer thinks you need to order, because we all argue with the computer sometimes. It's good to have that information and know whether you're right."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <p style="margin:0 0 18px;">That transparency is one of the key differences Sarah has noticed compared with systems she has used previously.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"With others, I actually asked, 'Why is ordering wrong? Is it something I'm doing?' and I didn't get an answer. With GaP, I haven't had to ask that question."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Live stocktakes while the store is trading</h2> <p style="margin:0 0 18px;">For retail managers, few tasks are as disruptive as completing a full stocktake outside normal trading hours. EM Cloud™ allows the team at IGA Beaumont Hills to conduct stocktakes while the store remains open, automatically accounting for sales made during the counting process.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"You can do a live stocktake while you're trading. We don't have to be there until three a.m., losing our minds counting a thousand Chupa Chups. It takes the sales into account while you count. That blew me away."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <p style="margin:0 0 18px;">The result is a more practical stocktake process, fewer late nights and less disruption for the team.</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Small efficiencies that add up on the shop floor</h2> <p style="margin:0 0 18px;">For Sarah, some of the most valuable improvements come from reducing unnecessary movement between the shop floor and the back office. EM POS™ gives store teams access to a range of back-office functions directly from the point-of-sale system.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"You don't have to go back to the back office for a lot of things. You can print labels while you're on the shop floor instead of walking back. You don't have to switch back and forth between devices."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <p style="margin:0 0 18px;">Campaign creation has also become significantly easier.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"Creating campaigns is so much easier. With some competitors, a hundred-line campaign was the bane of my existence."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <p style="margin:0 0 18px;">Individually, these improvements may appear small. Across a busy trading week, however, they can save hours of administration and reduce frustration for store teams.</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Adapting to Version 3</h2> <p style="margin:0 0 18px;">Sarah is also candid about her initial response to the new Version 3 interface. At first, she resisted the updated screens and temporarily switched back to the classic version. Once she had time to explore the new layout, her view changed.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"Once I had the time to actually stop and look at the screen, I found it really helpful. Click on a product and it shows any campaign it's on, your last thirteen weeks of sales, promotional sales and how many you sell each week. It's all right there."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <p style="margin:0 0 18px;">Her experience reflects the reality of introducing any new technology into a busy retail environment. Change can take time, but greater visibility and easier access to information can quickly make the adjustment worthwhile.</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Training and support: "you come out more educated"</h2> <p style="margin:0 0 18px;">Sarah later became her group's key contact for store system changeovers. During each implementation, the GaP Solutions team spent a week in-store supporting the transition. Just as importantly, assistance remained available after the implementation team had left.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"You're not waiting for a call back for a week. When you call customer service, you're generally put through to someone who helps you then and there. And if it's user error, you actually come out more educated on the program itself."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <p style="margin:0 0 18px;">For Sarah, effective support is not simply about resolving an immediate issue. It is about helping store teams better understand the system so they can become more confident and self-sufficient.</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Why Sarah recommends EM Cloud™ and EM POS™</h2> <ul style="margin:0 0 22px;padding-left:22px;"> <li style="margin-bottom:11px;"><strong>The ordering algorithm</strong> — "Just the best. It has made my life so much easier."</li> <li style="margin-bottom:11px;"><strong>Simplified campaign creation</strong> — large campaigns built in minutes rather than becoming an administrative burden.</li> <li style="margin-bottom:11px;"><strong>Back-office tools on the POS</strong> — store teams print labels and complete key tasks directly from the shop floor.</li> <li style="margin-bottom:11px;"><strong>Live stocktakes while trading</strong> — stock counts completed without keeping teams in-store until the early hours.</li> <li style="margin-bottom:11px;"><strong>Responsive, practical support</strong> — the team resolves issues while improving the user's understanding of the system.</li> </ul> <div style="background:#231F20;padding:26px 30px;margin:28px 0;text-align:center;"> <p style="margin:0;font-family:Montserrat,Arial,sans-serif;font-size:22px;font-weight:700;color:#FFFFFF;line-height:1.5;">No more 3am stocktakes.<br><span style="color:#F05123;">"That blew me away."</span></p> </div> </div> <style> .gap-faq-item{border-bottom:1px solid #E4E4E4;padding:18px 0;} .gap-faq-item summary{position:relative;padding-left:26px;list-style:none;cursor:pointer; font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:19px;font-weight:700; color:#231F20;line-height:1.4;} .gap-faq-item summary::-webkit-details-marker{display:none;} .gap-faq-item summary::marker{content:"";} .gap-faq-item summary::before{content:"+";position:absolute;left:0;top:-1px; color:#F05123;font-weight:700;font-size:20px;line-height:1.4;} .gap-faq-item[open] summary::before{content:"\2013";} .gap-faq-item summary:hover{color:#F05123;} .gap-faq-item summary:focus-visible{outline:2px solid #F05123;outline-offset:3px;} .gap-faq-item > p{font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:17px; line-height:1.7;color:#231F20;margin:14px 0 6px;} .gap-faq-item > p a{color:#F05123;text-decoration:underline;} .gap-section h2{font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:28px; font-weight:700;color:#231F20;line-height:1.3;margin:48px 0 24px;} .gap-section .wrap{max-width:760px;margin:0 auto;} @media (max-width:600px){ .gap-faq-item summary{font-size:17px;} .gap-faq-item > p{font-size:16px;} .gap-section h2{font-size:24px;} } </style> <div class="wrap"> <h2>Frequently asked questions</h2> Can you do a stocktake without closing the store? <p>Yes. EM Cloud™ supports live stocktakes while the store is trading, automatically accounting for sales made during the counting process. At IGA Beaumont Hills this ended the need for overnight counts — as Sarah puts it, no more being there until three a.m.</p> How does EM Cloud™ automated ordering save time? <p>Auto ordering removes the need to walk the store checking every line by hand, letting managers redirect that labour into stock control. The ordering screen also shows why each recommendation is made — sales history, previous performance and promotional demand — so managers can trust the numbers instead of second-guessing them.</p> Can store staff do back-office tasks from the shop floor? <p>Yes. EM POS™ gives store teams access to back-office functions directly from the point of sale — for example printing labels on the shop floor instead of walking back to the office, without switching between devices.</p> How hard is it to create promotional campaigns? <p>Large campaigns that were previously an administrative burden can be built in minutes. Sarah found campaign creation much easier than on competing systems, where a hundred-line campaign used to be, in her words, the bane of her existence.</p> What kind of support does GaP Solutions provide? <p>GaP's team spends a week in-store during each implementation, with support continuing after go-live. Rather than waiting a week for a call back, users are generally put through to someone who helps then and there — and when it's user error, they come away better understanding the system.</p> </div> </div> </div> <div class="hs-featured-image-wrapper"> <a href="https://gapsolutions.com.au/case-studies/store-manager-review-em-cloud-iga-beaumont-hills" title="" class="hs-featured-image-link"> <img src="https://gapsolutions.com.au/hubfs/Website%20Images/EM%20Omnia%20Scanning%20EM%20ESL%20in%20Store.jpg" alt="Sarah, store manager at IGA Beaumont Hills, using EM POS™ on the shop floor" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <div class="hs-embed-wrapper"> <div class="hs-embed-content-wrapper"> <div style="font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;color:#231F20;font-size:17px;line-height:1.7;max-width:760px;"> <p style="font-size:20px;line-height:1.6;font-weight:600;color:#231F20;margin:0 0 22px;">Sarah, store manager at IGA Beaumont Hills in NSW, has run EM Cloud™ and EM POS™ for about 18 months. Her honest, shop-floor verdict: automated ordering has given hours of labour back, live stocktakes have ended the 3am counts, and back-office tasks now happen right on the shop floor.</p> <p style="margin:0 0 18px;">Owners often talk about return on investment. Store managers talk about late-night stocktakes, challenging ordering systems and walking back and forth between the shop floor and the office to complete everyday tasks. That is why we wanted to hear Sarah's side of the story.</p> <p style="margin:0 0 18px;">Sarah has spent her career in independent retail and has used several competing systems while moving between stores, so she understands how much the right technology influences daily operations. Her experience is an honest look at how the system performs where it matters most — on the shop floor.</p> <div style="background:#231F20;padding:28px 30px;margin:30px 0;"> <p style="margin:0 0 20px;font-family:Montserrat,Arial,sans-serif;font-size:13px;font-weight:700;letter-spacing:1.5px;color:#F05123;">WHAT CHANGED ON THE SHOP FLOOR</p> <table style="width:100%;border-collapse:collapse;"> <tbody> <tr> <td style="width:25%;vertical-align:top;padding:0 10px 0 0;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#F05123;line-height:1.1;"> No 3am </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Live stocktakes while trading — no more overnight counts </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> Hours </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Of labour saved each week through automated ordering </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> Minutes </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> To build large campaigns that once took hours </div> </td> <td style="width:25%;vertical-align:top;padding:0 0 0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> 18 mths </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> On EM Cloud™ and EM POS™ at IGA Beaumont Hills </div> </td> </tr> </tbody> </table> </div> <p style="margin:0 0 8px;font-size:14px;color:#B5B5B5;font-style:italic;">↓ Insert the Sprocket Rocket video module here if you have an interview clip ↓</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Where the hours come back: auto ordering</h2> <p style="margin:0 0 18px;">One of the biggest operational benefits has been the time saved through automated ordering.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"It's saved me a lot of time in labour. I don't have to walk the store and check everything. I redirect that labour into stock control, because if the counts aren't right, auto order is never going to work for you."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <p style="margin:0 0 18px;">Rather than removing the need for good stock management, EM Cloud™ helps Sarah focus her team's time where it creates the most value: maintaining accurate inventory and improving stock control. The ordering screen also gives managers visibility into how recommendations are calculated, including sales history, previous performance and promotional demand.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"I've been very spot-on with all my specials as well, which makes my life less stressful. You can actually see why the computer thinks you need to order, because we all argue with the computer sometimes. It's good to have that information and know whether you're right."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <p style="margin:0 0 18px;">That transparency is one of the key differences Sarah has noticed compared with systems she has used previously.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"With others, I actually asked, 'Why is ordering wrong? Is it something I'm doing?' and I didn't get an answer. With GaP, I haven't had to ask that question."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Live stocktakes while the store is trading</h2> <p style="margin:0 0 18px;">For retail managers, few tasks are as disruptive as completing a full stocktake outside normal trading hours. EM Cloud™ allows the team at IGA Beaumont Hills to conduct stocktakes while the store remains open, automatically accounting for sales made during the counting process.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"You can do a live stocktake while you're trading. We don't have to be there until three a.m., losing our minds counting a thousand Chupa Chups. It takes the sales into account while you count. That blew me away."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <p style="margin:0 0 18px;">The result is a more practical stocktake process, fewer late nights and less disruption for the team.</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Small efficiencies that add up on the shop floor</h2> <p style="margin:0 0 18px;">For Sarah, some of the most valuable improvements come from reducing unnecessary movement between the shop floor and the back office. EM POS™ gives store teams access to a range of back-office functions directly from the point-of-sale system.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"You don't have to go back to the back office for a lot of things. You can print labels while you're on the shop floor instead of walking back. You don't have to switch back and forth between devices."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <p style="margin:0 0 18px;">Campaign creation has also become significantly easier.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"Creating campaigns is so much easier. With some competitors, a hundred-line campaign was the bane of my existence."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <p style="margin:0 0 18px;">Individually, these improvements may appear small. Across a busy trading week, however, they can save hours of administration and reduce frustration for store teams.</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Adapting to Version 3</h2> <p style="margin:0 0 18px;">Sarah is also candid about her initial response to the new Version 3 interface. At first, she resisted the updated screens and temporarily switched back to the classic version. Once she had time to explore the new layout, her view changed.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"Once I had the time to actually stop and look at the screen, I found it really helpful. Click on a product and it shows any campaign it's on, your last thirteen weeks of sales, promotional sales and how many you sell each week. It's all right there."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <p style="margin:0 0 18px;">Her experience reflects the reality of introducing any new technology into a busy retail environment. Change can take time, but greater visibility and easier access to information can quickly make the adjustment worthwhile.</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Training and support: "you come out more educated"</h2> <p style="margin:0 0 18px;">Sarah later became her group's key contact for store system changeovers. During each implementation, the GaP Solutions team spent a week in-store supporting the transition. Just as importantly, assistance remained available after the implementation team had left.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"You're not waiting for a call back for a week. When you call customer service, you're generally put through to someone who helps you then and there. And if it's user error, you actually come out more educated on the program itself."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Sarah, Store Manager, IGA Beaumont Hills</p> </div> <p style="margin:0 0 18px;">For Sarah, effective support is not simply about resolving an immediate issue. It is about helping store teams better understand the system so they can become more confident and self-sufficient.</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Why Sarah recommends EM Cloud™ and EM POS™</h2> <ul style="margin:0 0 22px;padding-left:22px;"> <li style="margin-bottom:11px;"><strong>The ordering algorithm</strong> — "Just the best. It has made my life so much easier."</li> <li style="margin-bottom:11px;"><strong>Simplified campaign creation</strong> — large campaigns built in minutes rather than becoming an administrative burden.</li> <li style="margin-bottom:11px;"><strong>Back-office tools on the POS</strong> — store teams print labels and complete key tasks directly from the shop floor.</li> <li style="margin-bottom:11px;"><strong>Live stocktakes while trading</strong> — stock counts completed without keeping teams in-store until the early hours.</li> <li style="margin-bottom:11px;"><strong>Responsive, practical support</strong> — the team resolves issues while improving the user's understanding of the system.</li> </ul> <div style="background:#231F20;padding:26px 30px;margin:28px 0;text-align:center;"> <p style="margin:0;font-family:Montserrat,Arial,sans-serif;font-size:22px;font-weight:700;color:#FFFFFF;line-height:1.5;">No more 3am stocktakes.<br><span style="color:#F05123;">"That blew me away."</span></p> </div> </div> <style> .gap-faq-item{border-bottom:1px solid #E4E4E4;padding:18px 0;} .gap-faq-item summary{position:relative;padding-left:26px;list-style:none;cursor:pointer; font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:19px;font-weight:700; color:#231F20;line-height:1.4;} .gap-faq-item summary::-webkit-details-marker{display:none;} .gap-faq-item summary::marker{content:"";} .gap-faq-item summary::before{content:"+";position:absolute;left:0;top:-1px; color:#F05123;font-weight:700;font-size:20px;line-height:1.4;} .gap-faq-item[open] summary::before{content:"\2013";} .gap-faq-item summary:hover{color:#F05123;} .gap-faq-item summary:focus-visible{outline:2px solid #F05123;outline-offset:3px;} .gap-faq-item > p{font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:17px; line-height:1.7;color:#231F20;margin:14px 0 6px;} .gap-faq-item > p a{color:#F05123;text-decoration:underline;} .gap-section h2{font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:28px; font-weight:700;color:#231F20;line-height:1.3;margin:48px 0 24px;} .gap-section .wrap{max-width:760px;margin:0 auto;} @media (max-width:600px){ .gap-faq-item summary{font-size:17px;} .gap-faq-item > p{font-size:16px;} .gap-section h2{font-size:24px;} } </style> <div class="wrap"> <h2>Frequently asked questions</h2> Can you do a stocktake without closing the store? <p>Yes. EM Cloud™ supports live stocktakes while the store is trading, automatically accounting for sales made during the counting process. At IGA Beaumont Hills this ended the need for overnight counts — as Sarah puts it, no more being there until three a.m.</p> How does EM Cloud™ automated ordering save time? <p>Auto ordering removes the need to walk the store checking every line by hand, letting managers redirect that labour into stock control. The ordering screen also shows why each recommendation is made — sales history, previous performance and promotional demand — so managers can trust the numbers instead of second-guessing them.</p> Can store staff do back-office tasks from the shop floor? <p>Yes. EM POS™ gives store teams access to back-office functions directly from the point of sale — for example printing labels on the shop floor instead of walking back to the office, without switching between devices.</p> How hard is it to create promotional campaigns? <p>Large campaigns that were previously an administrative burden can be built in minutes. Sarah found campaign creation much easier than on competing systems, where a hundred-line campaign used to be, in her words, the bane of her existence.</p> What kind of support does GaP Solutions provide? <p>GaP's team spends a week in-store during each implementation, with support continuing after go-live. Rather than waiting a week for a call back, users are generally put through to someone who helps then and there — and when it's user error, they come away better understanding the system.</p> </div> </div> </div> <img src="https://track-ap1.hubspot.com/__ptq.gif?a=443110585&amp;k=14&amp;r=https%3A%2F%2Fgapsolutions.com.au%2Fcase-studies%2Fstore-manager-review-em-cloud-iga-beaumont-hills&amp;bu=https%253A%252F%252Fgapsolutions.com.au%252Fcase-studies&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Case Study Stocktake EM Cloud Multi-store Grocery Wed, 26 Aug 2026 10:55:09 GMT corneliaf@gapsolutions.com.au (Cornelia Freysen) https://gapsolutions.com.au/case-studies/store-manager-review-em-cloud-iga-beaumont-hills 2026-08-26T10:55:09Z https://gapsolutions.com.au/case-studies/supplier-invoice-automation-retail <div class="hs-featured-image-wrapper"> <a href="https://gapsolutions.com.au/case-studies/supplier-invoice-automation-retail" title="" class="hs-featured-image-link"> <img src="https://gapsolutions.com.au/hubfs/Website%20Images/EM%20Cloud%20(9).jpg" alt="Supplier Invoice Automation for Retailers | GaP Solutions" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <div class="hs-embed-wrapper"> <div class="hs-embed-content-wrapper"> <div style="font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;color:#231F20;font-size:17px;line-height:1.7;max-width:760px;"> <p style="font-size:20px;line-height:1.6;font-weight:600;color:#231F20;margin:0 0 22px;">GaP Solutions, the Australian retail technology provider behind EM Cloud™, replaced manual supplier invoice processing with AI-powered automation. Processing time per invoice fell from around 40 minutes to about 2 minutes — a 95% reduction — across 10,000–15,000 invoices a month from more than 3,000 suppliers.</p> <p style="margin:0 0 18px;">That same engine now powers <a href="https://www.gapsolutions.com.au/em-solutions/em-add-on/em-pos-and-retail-management/" style="color:#F05123;text-decoration:underline;">EM Invoicing</a>, giving grocery, fuel, liquor and fresh food retailers faster invoice matching, variance review and margin control inside <a href="https://www.gapsolutions.com.au/em-solutions/em-add-on/em-pos-and-retail-management/" style="color:#F05123;text-decoration:underline;">EM Cloud™</a>.</p> <div style="background:#231F20;padding:28px 30px;margin:30px 0;"> <p style="margin:0 0 20px;font-family:Montserrat,Arial,sans-serif;font-size:13px;font-weight:700;letter-spacing:1.5px;color:#F05123;">WHAT AUTOMATION DELIVERED</p> <table style="width:100%;border-collapse:collapse;"> <tbody> <tr> <td style="width:25%;vertical-align:top;padding:0 10px 0 0;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#F05123;line-height:1.1;"> 95% </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Faster processing — 40 minutes down to ~2 per invoice </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> 99.5% </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> AI extraction accuracy across 3,000+ layouts </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> 99.8% </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Fewer manual templates — 6,000 replaced by 12 workflows </div> </td> <td style="width:25%;vertical-align:top;padding:0 0 0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> 150k+ </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Invoices processed, 24/7, without adding staff </div> </td> </tr> </tbody> </table> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Who is GaP Solutions?</h2> <p style="margin:0 0 18px;">GaP Solutions is an Australian retail technology provider powering 4,000+ POS systems across 1,000 stores. Its EM Cloud™ platform supports real-time inventory, pricing and retail operations for grocery, fuel convenience, liquor, bakery, butcher, seafood and multi-store retailers. Those stores collectively receive 10,000–15,000 supplier invoices every month from more than 3,000 vendors — and every one of them needs to be captured, checked and matched before it can update stock, costs and pricing.</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">The challenge: manual supplier invoice processing doesn't scale</h2> <p style="margin:0 0 18px;">Supplier invoices sit at the centre of retail operations. They affect stock accuracy, supplier management, cost visibility, pricing decisions and margin control. Yet processing them manually was slow, inconsistent and increasingly difficult to scale:</p> <ul style="margin:0 0 22px;padding-left:22px;"> <li style="margin-bottom:11px;"><strong>Inconsistent supplier formats</strong> — Each of the 3,000+ suppliers used different layouts, field names and data structures, so every invoice needed manual review.</li> <li style="margin-bottom:11px;"><strong>Mixed-quality scanned documents</strong> — Low-quality scans and varying document clarity made accurate data extraction difficult.</li> <li style="margin-bottom:11px;"><strong>Lengthy processing time</strong> — Uploading, validating, correcting fields and routing workflows took up to 40 minutes per invoice.</li> <li style="margin-bottom:11px;"><strong>No standardised field mapping</strong> — Every extracted field had to be mapped to a single internal schema, creating repetitive manual work.</li> <li style="margin-bottom:11px;"><strong>High risk of human error</strong> — Manual data entry risked incorrect inventory counts, delayed supplier payments and downstream reporting issues.</li> </ul> <p style="margin:0 0 18px;">GaP's experience mirrors the wider industry. A 2025 accounts payable automation report found 63% of respondents spend more than 10 hours per week on invoice processing, and 66% still manually enter invoice data into their ERP — with manual data entry and data errors named as the top process challenges. At the same time, Australian retailers continue to manage cost pressure across wages, energy, logistics, rents and insurance, which makes hours lost to invoice admin harder to justify every year.</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">The solution: AI-powered invoice automation inside EM Cloud™</h2> <p style="margin:0 0 18px;">GaP Solutions deployed an AI-powered document automation engine that handles supplier invoices end to end. Instead of downloading, reviewing, mapping and keying invoice data by hand, the system now works continuously in the background:</p> <ul style="margin:0 0 22px;padding-left:22px;"> <li style="margin-bottom:11px;"><strong>Collects invoices automatically</strong> from incoming emails and extracts attachments — no manual downloading.</li> <li style="margin-bottom:11px;"><strong>Identifies each supplier</strong> using AI and routes the invoice into the correct processing logic.</li> <li style="margin-bottom:11px;"><strong>Reads every invoice layout</strong>, regardless of supplier format, using AI-driven document interpretation.</li> <li style="margin-bottom:11px;"><strong>Extracts and standardises</strong> all required fields into a single internal schema.</li> <li style="margin-bottom:11px;"><strong>Validates totals</strong>, checks line items and enriches missing product details.</li> <li style="margin-bottom:11px;"><strong>Delivers clean, structured output</strong> directly into retail POS and back-office systems.</li> </ul> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"With existing systems, the data extraction jobs are done manually, which could take days to enter all the invoices — or it's done through another system that normally takes up to 24 hours to return an invoice in a structured format. With the new AI engine, most of it takes three minutes."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">John Goodacre, Director, GaP Solutions</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">The results: 95% faster supplier invoice processing</h2> <p style="margin:0 0 22px;">Automation transformed speed, accuracy and scalability across GaP's invoice operations:</p> <div style="overflow-x:auto;margin:0 0 30px;"> <table style="width:100%;border-collapse:collapse;font-size:15.5px;line-height:1.6;"> <thead> <tr> <th style="background:#231F20;color:#FFFFFF;text-align:left;padding:13px 16px;font-weight:600;width:26%;">Metric</th> <th style="background:#231F20;color:#FFFFFF;text-align:left;padding:13px 16px;font-weight:600;width:37%;">Before automation</th> <th style="background:#231F20;color:#FFFFFF;text-align:left;padding:13px 16px;font-weight:600;width:37%;">After automation</th> </tr> </thead> <tbody> <tr> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;font-weight:600;">Time per invoice</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">~40 minutes</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">~2 minutes (95% faster)</td> </tr> <tr style="background:#FAFAFA;"> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;font-weight:600;">Invoice workflows</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">6,000 manual, error-prone templates</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">12 intelligent workflows (99.8% fewer)</td> </tr> <tr> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;font-weight:600;">Data entry</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">Manual keying into retail systems</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">99.5% AI extraction accuracy</td> </tr> <tr style="background:#FAFAFA;"> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;font-weight:600;">Supplier layouts handled</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">Reviewed by hand, one at a time</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">3,000+ layouts read automatically</td> </tr> <tr> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;font-weight:600;">Monthly volume</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">10,000–15,000 invoices, hard to keep pace</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">150,000+ invoices processed, 24/7</td> </tr> </tbody> </table> </div> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"We can put a document in, it identifies what it is, assigns workflows to process it in a timely manner, and we get back the structured data. That's the most powerful option — and one of the largest cost benefits. Once it's set up, it just works all the time."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">John Goodacre, Director, GaP Solutions</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">What this means for retailers: EM Invoicing</h2> <p style="margin:0 0 18px;">This automation capability is what powers EM Invoicing, the supplier invoice module inside EM Cloud™. Your team sends supplier invoices by email to a designated address or submits them through a dedicated scanner — original invoices sent by email give the best results. Once EM Cloud™ imports the invoice, the system highlights what needs attention so your team reviews exceptions instead of keying data:</p> <ul style="margin:0 0 22px;padding-left:22px;"> <li style="margin-bottom:11px;"><strong>Match invoices against received quantities and costing</strong> — Compare what the supplier invoiced against what the store actually received, creating a strong checkpoint between receiving stock and finalising invoices.</li> <li style="margin-bottom:11px;"><strong>Review variances before they hit your numbers</strong> — Quantity differences, supplier cost changes and invoice discrepancies are highlighted on screen before they affect reporting, pricing or margins.</li> <li style="margin-bottom:11px;"><strong>Catch supplier cost changes and protect margin</strong> — When a supplier raises a cost, your team sees it during invoice review and can adjust retail pricing before margin quietly erodes.</li> <li style="margin-bottom:11px;"><strong>Export to Xero, MYOB or your accounting system</strong> — Processed invoices export to Xero, MYOB or your accounting platform, connecting store operations with financial workflows.</li> </ul> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Built for grocery, fuel, liquor and fresh food retailers</h2> <ul style="margin:0 0 22px;padding-left:22px;"> <li style="margin-bottom:11px;"><strong>Grocery retailers</strong> — manage high supplier volumes and frequent cost changes.</li> <li style="margin-bottom:11px;"><strong>Fuel convenience retailers</strong> — reduce back-office admin in a busy trading environment.</li> <li style="margin-bottom:11px;"><strong>Liquor retailers</strong> — review invoices across changing ranges, promotions and supplier pricing.</li> <li style="margin-bottom:11px;"><strong>Bakeries</strong> — handle invoices for ingredients, packaging and retail stock.</li> <li style="margin-bottom:11px;"><strong>Butchers, seafood and fresh food retailers</strong> — gain visibility over supplier costs and received quantities.</li> <li style="margin-bottom:11px;"><strong>Multi-store operators</strong> — run a consistent invoice process across every location.</li> </ul> <div style="background:#231F20;padding:26px 30px;margin:28px 0;text-align:center;"> <p style="margin:0;font-family:Montserrat,Arial,sans-serif;font-size:22px;font-weight:700;color:#FFFFFF;line-height:1.5;">From 40 minutes to 2.<br><span style="color:#F05123;">Review by exception, not by hand.</span></p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:48px 0 18px;">Frequently asked questions</h2> <p style="font-size:19px;font-weight:700;color:#231F20;margin:22px 0 6px;">What is supplier invoice automation?</p> <p style="margin:0 0 18px;">Supplier invoice automation uses software — increasingly AI — to capture invoices from email or a scanner, extract the data, match it against received quantities and costing, flag variances, and pass clean data to accounting and POS systems. It replaces manual data entry and line-by-line checking with review-by-exception.</p> <p style="font-size:19px;font-weight:700;color:#231F20;margin:22px 0 6px;">How much time does invoice automation save retailers?</p> <p style="margin:0 0 18px;">In GaP Solutions' case, processing time fell from around 40 minutes per invoice to about 2 minutes — a 95% reduction. Industry research from 2025 found 63% of accounts payable teams spend more than 10 hours a week on invoice processing, so the savings compound quickly at retail volumes.</p> <p style="font-size:19px;font-weight:700;color:#231F20;margin:22px 0 6px;">How do supplier invoices get into EM Invoicing?</p> <p style="margin:0 0 18px;">Your team emails invoices to a designated address or submits them through a dedicated scanner. Original supplier invoices sent by email typically give the best extraction results. EM Cloud™ imports the invoice automatically and presents it for review.</p> <p style="font-size:19px;font-weight:700;color:#231F20;margin:22px 0 6px;">How accurate is AI invoice data extraction?</p> <p style="margin:0 0 18px;">The AI engine behind EM Invoicing runs at 99.5% extraction accuracy across more than 3,000 different supplier invoice layouts, with automatic total checks, line-item validation and discrepancy detection on every invoice.</p> <p style="font-size:19px;font-weight:700;color:#231F20;margin:22px 0 6px;">Does EM Invoicing integrate with Xero and MYOB?</p> <p style="margin:0 0 18px;">Yes. Once your team has reviewed and processed an invoice in EM Cloud™, EM Invoicing supports export to Xero, MYOB and other accounting platforms, so the invoice moves smoothly from store review to accounting.</p> <p style="font-size:19px;font-weight:700;color:#231F20;margin:22px 0 6px;">Which retailers is EM Invoicing built for?</p> <p style="margin:0 0 18px;">EM Invoicing is designed for grocery, fuel convenience, liquor, bakery, butcher, seafood and fresh food retailers, as well as multi-store operators who need a consistent supplier invoice process across locations.</p> </div> </div> </div> <div class="hs-featured-image-wrapper"> <a href="https://gapsolutions.com.au/case-studies/supplier-invoice-automation-retail" title="" class="hs-featured-image-link"> <img src="https://gapsolutions.com.au/hubfs/Website%20Images/EM%20Cloud%20(9).jpg" alt="Supplier Invoice Automation for Retailers | GaP Solutions" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <div class="hs-embed-wrapper"> <div class="hs-embed-content-wrapper"> <div style="font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;color:#231F20;font-size:17px;line-height:1.7;max-width:760px;"> <p style="font-size:20px;line-height:1.6;font-weight:600;color:#231F20;margin:0 0 22px;">GaP Solutions, the Australian retail technology provider behind EM Cloud™, replaced manual supplier invoice processing with AI-powered automation. Processing time per invoice fell from around 40 minutes to about 2 minutes — a 95% reduction — across 10,000–15,000 invoices a month from more than 3,000 suppliers.</p> <p style="margin:0 0 18px;">That same engine now powers <a href="https://www.gapsolutions.com.au/em-solutions/em-add-on/em-pos-and-retail-management/" style="color:#F05123;text-decoration:underline;">EM Invoicing</a>, giving grocery, fuel, liquor and fresh food retailers faster invoice matching, variance review and margin control inside <a href="https://www.gapsolutions.com.au/em-solutions/em-add-on/em-pos-and-retail-management/" style="color:#F05123;text-decoration:underline;">EM Cloud™</a>.</p> <div style="background:#231F20;padding:28px 30px;margin:30px 0;"> <p style="margin:0 0 20px;font-family:Montserrat,Arial,sans-serif;font-size:13px;font-weight:700;letter-spacing:1.5px;color:#F05123;">WHAT AUTOMATION DELIVERED</p> <table style="width:100%;border-collapse:collapse;"> <tbody> <tr> <td style="width:25%;vertical-align:top;padding:0 10px 0 0;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#F05123;line-height:1.1;"> 95% </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Faster processing — 40 minutes down to ~2 per invoice </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> 99.5% </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> AI extraction accuracy across 3,000+ layouts </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> 99.8% </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Fewer manual templates — 6,000 replaced by 12 workflows </div> </td> <td style="width:25%;vertical-align:top;padding:0 0 0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> 150k+ </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Invoices processed, 24/7, without adding staff </div> </td> </tr> </tbody> </table> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Who is GaP Solutions?</h2> <p style="margin:0 0 18px;">GaP Solutions is an Australian retail technology provider powering 4,000+ POS systems across 1,000 stores. Its EM Cloud™ platform supports real-time inventory, pricing and retail operations for grocery, fuel convenience, liquor, bakery, butcher, seafood and multi-store retailers. Those stores collectively receive 10,000–15,000 supplier invoices every month from more than 3,000 vendors — and every one of them needs to be captured, checked and matched before it can update stock, costs and pricing.</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">The challenge: manual supplier invoice processing doesn't scale</h2> <p style="margin:0 0 18px;">Supplier invoices sit at the centre of retail operations. They affect stock accuracy, supplier management, cost visibility, pricing decisions and margin control. Yet processing them manually was slow, inconsistent and increasingly difficult to scale:</p> <ul style="margin:0 0 22px;padding-left:22px;"> <li style="margin-bottom:11px;"><strong>Inconsistent supplier formats</strong> — Each of the 3,000+ suppliers used different layouts, field names and data structures, so every invoice needed manual review.</li> <li style="margin-bottom:11px;"><strong>Mixed-quality scanned documents</strong> — Low-quality scans and varying document clarity made accurate data extraction difficult.</li> <li style="margin-bottom:11px;"><strong>Lengthy processing time</strong> — Uploading, validating, correcting fields and routing workflows took up to 40 minutes per invoice.</li> <li style="margin-bottom:11px;"><strong>No standardised field mapping</strong> — Every extracted field had to be mapped to a single internal schema, creating repetitive manual work.</li> <li style="margin-bottom:11px;"><strong>High risk of human error</strong> — Manual data entry risked incorrect inventory counts, delayed supplier payments and downstream reporting issues.</li> </ul> <p style="margin:0 0 18px;">GaP's experience mirrors the wider industry. A 2025 accounts payable automation report found 63% of respondents spend more than 10 hours per week on invoice processing, and 66% still manually enter invoice data into their ERP — with manual data entry and data errors named as the top process challenges. At the same time, Australian retailers continue to manage cost pressure across wages, energy, logistics, rents and insurance, which makes hours lost to invoice admin harder to justify every year.</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">The solution: AI-powered invoice automation inside EM Cloud™</h2> <p style="margin:0 0 18px;">GaP Solutions deployed an AI-powered document automation engine that handles supplier invoices end to end. Instead of downloading, reviewing, mapping and keying invoice data by hand, the system now works continuously in the background:</p> <ul style="margin:0 0 22px;padding-left:22px;"> <li style="margin-bottom:11px;"><strong>Collects invoices automatically</strong> from incoming emails and extracts attachments — no manual downloading.</li> <li style="margin-bottom:11px;"><strong>Identifies each supplier</strong> using AI and routes the invoice into the correct processing logic.</li> <li style="margin-bottom:11px;"><strong>Reads every invoice layout</strong>, regardless of supplier format, using AI-driven document interpretation.</li> <li style="margin-bottom:11px;"><strong>Extracts and standardises</strong> all required fields into a single internal schema.</li> <li style="margin-bottom:11px;"><strong>Validates totals</strong>, checks line items and enriches missing product details.</li> <li style="margin-bottom:11px;"><strong>Delivers clean, structured output</strong> directly into retail POS and back-office systems.</li> </ul> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"With existing systems, the data extraction jobs are done manually, which could take days to enter all the invoices — or it's done through another system that normally takes up to 24 hours to return an invoice in a structured format. With the new AI engine, most of it takes three minutes."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">John Goodacre, Director, GaP Solutions</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">The results: 95% faster supplier invoice processing</h2> <p style="margin:0 0 22px;">Automation transformed speed, accuracy and scalability across GaP's invoice operations:</p> <div style="overflow-x:auto;margin:0 0 30px;"> <table style="width:100%;border-collapse:collapse;font-size:15.5px;line-height:1.6;"> <thead> <tr> <th style="background:#231F20;color:#FFFFFF;text-align:left;padding:13px 16px;font-weight:600;width:26%;">Metric</th> <th style="background:#231F20;color:#FFFFFF;text-align:left;padding:13px 16px;font-weight:600;width:37%;">Before automation</th> <th style="background:#231F20;color:#FFFFFF;text-align:left;padding:13px 16px;font-weight:600;width:37%;">After automation</th> </tr> </thead> <tbody> <tr> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;font-weight:600;">Time per invoice</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">~40 minutes</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">~2 minutes (95% faster)</td> </tr> <tr style="background:#FAFAFA;"> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;font-weight:600;">Invoice workflows</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">6,000 manual, error-prone templates</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">12 intelligent workflows (99.8% fewer)</td> </tr> <tr> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;font-weight:600;">Data entry</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">Manual keying into retail systems</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">99.5% AI extraction accuracy</td> </tr> <tr style="background:#FAFAFA;"> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;font-weight:600;">Supplier layouts handled</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">Reviewed by hand, one at a time</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">3,000+ layouts read automatically</td> </tr> <tr> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;font-weight:600;">Monthly volume</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">10,000–15,000 invoices, hard to keep pace</td> <td style="padding:13px 16px;border-bottom:1px solid #E4E4E4;">150,000+ invoices processed, 24/7</td> </tr> </tbody> </table> </div> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"We can put a document in, it identifies what it is, assigns workflows to process it in a timely manner, and we get back the structured data. That's the most powerful option — and one of the largest cost benefits. Once it's set up, it just works all the time."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">John Goodacre, Director, GaP Solutions</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">What this means for retailers: EM Invoicing</h2> <p style="margin:0 0 18px;">This automation capability is what powers EM Invoicing, the supplier invoice module inside EM Cloud™. Your team sends supplier invoices by email to a designated address or submits them through a dedicated scanner — original invoices sent by email give the best results. Once EM Cloud™ imports the invoice, the system highlights what needs attention so your team reviews exceptions instead of keying data:</p> <ul style="margin:0 0 22px;padding-left:22px;"> <li style="margin-bottom:11px;"><strong>Match invoices against received quantities and costing</strong> — Compare what the supplier invoiced against what the store actually received, creating a strong checkpoint between receiving stock and finalising invoices.</li> <li style="margin-bottom:11px;"><strong>Review variances before they hit your numbers</strong> — Quantity differences, supplier cost changes and invoice discrepancies are highlighted on screen before they affect reporting, pricing or margins.</li> <li style="margin-bottom:11px;"><strong>Catch supplier cost changes and protect margin</strong> — When a supplier raises a cost, your team sees it during invoice review and can adjust retail pricing before margin quietly erodes.</li> <li style="margin-bottom:11px;"><strong>Export to Xero, MYOB or your accounting system</strong> — Processed invoices export to Xero, MYOB or your accounting platform, connecting store operations with financial workflows.</li> </ul> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Built for grocery, fuel, liquor and fresh food retailers</h2> <ul style="margin:0 0 22px;padding-left:22px;"> <li style="margin-bottom:11px;"><strong>Grocery retailers</strong> — manage high supplier volumes and frequent cost changes.</li> <li style="margin-bottom:11px;"><strong>Fuel convenience retailers</strong> — reduce back-office admin in a busy trading environment.</li> <li style="margin-bottom:11px;"><strong>Liquor retailers</strong> — review invoices across changing ranges, promotions and supplier pricing.</li> <li style="margin-bottom:11px;"><strong>Bakeries</strong> — handle invoices for ingredients, packaging and retail stock.</li> <li style="margin-bottom:11px;"><strong>Butchers, seafood and fresh food retailers</strong> — gain visibility over supplier costs and received quantities.</li> <li style="margin-bottom:11px;"><strong>Multi-store operators</strong> — run a consistent invoice process across every location.</li> </ul> <div style="background:#231F20;padding:26px 30px;margin:28px 0;text-align:center;"> <p style="margin:0;font-family:Montserrat,Arial,sans-serif;font-size:22px;font-weight:700;color:#FFFFFF;line-height:1.5;">From 40 minutes to 2.<br><span style="color:#F05123;">Review by exception, not by hand.</span></p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:48px 0 18px;">Frequently asked questions</h2> <p style="font-size:19px;font-weight:700;color:#231F20;margin:22px 0 6px;">What is supplier invoice automation?</p> <p style="margin:0 0 18px;">Supplier invoice automation uses software — increasingly AI — to capture invoices from email or a scanner, extract the data, match it against received quantities and costing, flag variances, and pass clean data to accounting and POS systems. It replaces manual data entry and line-by-line checking with review-by-exception.</p> <p style="font-size:19px;font-weight:700;color:#231F20;margin:22px 0 6px;">How much time does invoice automation save retailers?</p> <p style="margin:0 0 18px;">In GaP Solutions' case, processing time fell from around 40 minutes per invoice to about 2 minutes — a 95% reduction. Industry research from 2025 found 63% of accounts payable teams spend more than 10 hours a week on invoice processing, so the savings compound quickly at retail volumes.</p> <p style="font-size:19px;font-weight:700;color:#231F20;margin:22px 0 6px;">How do supplier invoices get into EM Invoicing?</p> <p style="margin:0 0 18px;">Your team emails invoices to a designated address or submits them through a dedicated scanner. Original supplier invoices sent by email typically give the best extraction results. EM Cloud™ imports the invoice automatically and presents it for review.</p> <p style="font-size:19px;font-weight:700;color:#231F20;margin:22px 0 6px;">How accurate is AI invoice data extraction?</p> <p style="margin:0 0 18px;">The AI engine behind EM Invoicing runs at 99.5% extraction accuracy across more than 3,000 different supplier invoice layouts, with automatic total checks, line-item validation and discrepancy detection on every invoice.</p> <p style="font-size:19px;font-weight:700;color:#231F20;margin:22px 0 6px;">Does EM Invoicing integrate with Xero and MYOB?</p> <p style="margin:0 0 18px;">Yes. Once your team has reviewed and processed an invoice in EM Cloud™, EM Invoicing supports export to Xero, MYOB and other accounting platforms, so the invoice moves smoothly from store review to accounting.</p> <p style="font-size:19px;font-weight:700;color:#231F20;margin:22px 0 6px;">Which retailers is EM Invoicing built for?</p> <p style="margin:0 0 18px;">EM Invoicing is designed for grocery, fuel convenience, liquor, bakery, butcher, seafood and fresh food retailers, as well as multi-store operators who need a consistent supplier invoice process across locations.</p> </div> </div> </div> <img src="https://track-ap1.hubspot.com/__ptq.gif?a=443110585&amp;k=14&amp;r=https%3A%2F%2Fgapsolutions.com.au%2Fcase-studies%2Fsupplier-invoice-automation-retail&amp;bu=https%253A%252F%252Fgapsolutions.com.au%252Fcase-studies&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Case Study fuel retail Multi-store Bakery Liquor Seafood Wed, 26 Aug 2026 10:33:12 GMT corneliaf@gapsolutions.com.au (Cornelia Freysen) https://gapsolutions.com.au/case-studies/supplier-invoice-automation-retail 2026-08-26T10:33:12Z https://gapsolutions.com.au/case-studies/how-jones-retail-group-saves-six-figures-with-em-cloud-auto-order <div class="hs-featured-image-wrapper"> <a href="https://gapsolutions.com.au/case-studies/how-jones-retail-group-saves-six-figures-with-em-cloud-auto-order" title="" class="hs-featured-image-link"> <img src="https://gapsolutions.com.au/hubfs/Website%20Images/EM%20Cloud%20(4).jpg" alt="How Jones Retail Group Saves Six Figures a Year with EM Cloud™ Auto Order" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <div class="hs-embed-wrapper" style="position: relative; overflow: hidden; width: 100%; height: auto; padding: 0; max-width: 540px; min-width: 256px; display: block; margin: auto;"> <div class="hs-embed-content-wrapper"> <div style="font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;color:#231F20;font-size:17px;line-height:1.7;max-width:760px;"> <p style="font-size:20px;line-height:1.6;font-weight:600;color:#231F20;margin:0 0 22px;">Jones Retail Group, a multi-store supermarket group and a GaP Solutions customer since 2018, used EM Cloud™ Auto Order and Investment Buy to automate supplier ordering across every store — saving six figures a year with zero added workload for the team.</p> <p style="margin:0 0 18px;">Some retail technology announces itself at the checkout. The most profitable kind often doesn't — it runs silently in the back office, ordering the right stock at the right time, every day, across every store.</p> <p style="margin:0 0 18px;">That's the story Michael Tucker, who looks after systems and retail technology at Jones Retail Group, told us at the Metcash Food Expo.</p> <div style="background:#231F20;padding:28px 30px;margin:30px 0;"> <p style="margin:0 0 20px;font-family:Montserrat,Arial,sans-serif;font-size:13px;font-weight:700;letter-spacing:1.5px;color:#F05123;">WHAT AUTOMATED ORDERING DELIVERED</p> <table style="width:100%;border-collapse:collapse;"> <tbody> <tr> <td style="width:25%;vertical-align:top;padding:0 10px 0 0;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> 6-figures </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Saved in the past year </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#F05123;line-height:1.1;"> ~1,000 </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Extra pallets secured via Investment Buy </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> $1,000s </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Of ongoing value every week </div> </td> <td style="width:25%;vertical-align:top;padding:0 0 0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> Zero </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Added workload for the team </div> </td> </tr> </tbody> </table> </div> <div style="position:relative;width:100%;max-width:760px;padding-bottom:56.25%;height:0;overflow:hidden;margin:30px 0;"> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Who Jones Retail Group is</h2> <p style="margin:0 0 18px;">Jones Retail Group runs a portfolio of supermarkets and has been a GaP Solutions customer since 2018. Michael Tucker's background is IT, and he looks after systems and retail technology for the group. Jones uses <strong>EM Cloud™</strong>, <strong>EM Auto Order</strong> and <strong>Investment Buy</strong>, and has grown with the EM platform from EMC through to EM Cloud™ V3.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"We moved over to EM Cloud™ and never looked back."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Michael Tucker, Retail Systems &amp; Technology, Jones Retail Group</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">What EM Auto Order does</h2> <p style="margin:0 0 18px;">EM Auto Order uses live sales and stock data in EM Cloud™ to generate supplier orders automatically — across the Metcash warehouse, fresh, and direct suppliers alike.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"We use auto ordering as a key technology now. Everything from the Metcash warehouse through to our fresh and direct suppliers. It's critical for us — obviously with wages efficiency, and also just making sure that we have the right stock at the right time."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Michael Tucker, Jones Retail Group</p> </div> <p style="margin:0 0 18px;">For a single-store retailer, Auto Order removes hours of manual order-writing each week and takes the guesswork out of replenishment — fewer out-of-stocks, less overstock, less shrink on fresh. For a multi-store group like Jones, it standardises buying discipline across every site, so no store's ordering depends on who wrote the order that day, and head office sees it all in one cloud back office.</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">What Investment Buy adds</h2> <p style="margin:0 0 18px;">Investment Buy takes automated ordering from cost-saver to profit-maker. When a supplier deal, promotion or price rise makes it smarter to buy ahead, the system identifies the opportunity and buys into it — maximising buying power with stock the business will genuinely sell.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"The Investment Buy addition allows us to maximise our buying power — buying the right stock at the right time. That's critical to increasing our profitability without having to pass it on to the customer."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Michael Tucker, Jones Retail Group</p> </div> <p style="margin:0 0 18px;">To date, Jones Retail Group has ordered around 1,000 pallets of extra stock through the program — margin growth that doesn't come from shelf-price increases.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"It's worth thousands of dollars a week to us."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Michael Tucker, Jones Retail Group</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">A platform built to integrate</h2> <p style="margin:0 0 18px;">Michael's background is IT, so his endorsement of the platform architecture carries weight:</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"A crucial part of EM Cloud™ is the fact that it is a hundred percent cloud-based, and we can access it anywhere. It allows us to bring in other companies' software — or our own — and talk to EM Cloud™."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Michael Tucker, Jones Retail Group</p> </div> <p style="margin:0 0 18px;">The new V3 modules sharpen that further:</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"More data and more insights means better decisions. The new V3 screens are definitely more advanced and easier to use… and there have been massive performance gains as well."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Michael Tucker, Jones Retail Group</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Value that compounds</h2> <p style="margin:0 0 18px;">GaP Solutions has spent 18 years evolving the EM platform — and Jones Retail Group has grown with it since 2018, from EMC to EM Cloud™ V3, from POS into auto ordering and Investment Buy. The pattern is the one we hear from our longest-standing customers: each module compounds the value of the last, because everything shares one platform and one data set.</p> <p style="margin:0 0 18px;">The result today: six figures saved in the past year, thousands of dollars of value every week, and no added workload for the team.</p> <div style="background:#231F20;padding:26px 30px;margin:28px 0;text-align:center;"> <p style="margin:0;font-family:Montserrat,Arial,sans-serif;font-size:22px;font-weight:700;color:#FFFFFF;line-height:1.5;">Working in the background,<br><span style="color:#F05123;">just making money.</span></p> </div> </div> <style> .gap-faq-item{border-bottom:1px solid #E4E4E4;padding:18px 0;} .gap-faq-item summary{position:relative;padding-left:26px;list-style:none;cursor:pointer; font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:19px;font-weight:700; color:#231F20;line-height:1.4;} .gap-faq-item summary::-webkit-details-marker{display:none;} .gap-faq-item summary::marker{content:"";} .gap-faq-item summary::before{content:"+";position:absolute;left:0;top:-1px; color:#F05123;font-weight:700;font-size:20px;line-height:1.4;} .gap-faq-item[open] summary::before{content:"\2013";} .gap-faq-item summary:hover{color:#F05123;} .gap-faq-item summary:focus-visible{outline:2px solid #F05123;outline-offset:3px;} .gap-faq-item > p{font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:17px; line-height:1.7;color:#231F20;margin:14px 0 6px;} .gap-faq-item > p a{color:#F05123;text-decoration:underline;} .gap-section h2{font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:28px; font-weight:700;color:#231F20;line-height:1.3;margin:48px 0 24px;} .gap-section .wrap{max-width:760px;margin:0 auto;} @media (max-width:600px){ .gap-faq-item summary{font-size:17px;} .gap-faq-item > p{font-size:16px;} .gap-section h2{font-size:24px;} } </style> <div class="wrap"> <h2>Frequently asked questions</h2> What is EM Auto Order? <p>EM Auto Order is a module within EM Cloud™ that uses live sales and stock data to generate supplier orders automatically — across the Metcash warehouse, fresh, and direct suppliers. It removes hours of manual order-writing each week and takes the guesswork out of replenishment, which means fewer out-of-stocks, less overstock and less shrink on fresh.</p> What is Investment Buy, and how is it different from Auto Order? <p>Auto Order keeps everyday replenishment running automatically. Investment Buy sits on top of it and turns ordering into a profit lever: when a supplier deal, promotion or price rise makes it smarter to buy ahead, the system identifies the opportunity and buys into it — maximising buying power with stock the business will genuinely sell. Jones Retail Group has secured around 1,000 pallets of extra stock this way.</p> How much did Jones Retail Group save? <p>Six figures in the past year, with thousands of dollars of ongoing value every week from Investment Buy — and no added workload for the team. These are the customer's own reported results; outcomes vary by store count, trading pattern and how the platform is configured.</p> Does automated ordering work for a single store, or only for multi-store groups? <p>Both. For a single store, Auto Order removes hours of manual order-writing each week and steadies replenishment. For a multi-store group like Jones, it also standardises buying discipline across every site — no store's ordering depends on who wrote the order that day — and head office sees it all in one cloud back office.</p> Will it integrate with the systems we already run? <p>EM Cloud™ is a hundred percent cloud-based and built to integrate. As Jones' Michael Tucker puts it, it lets you bring in other companies' software — or your own — and talk to EM Cloud™. It connects across payments, scales, accounting, loyalty and 100+ retail partners.</p> </div> </div> </div> <div class="hs-featured-image-wrapper"> <a href="https://gapsolutions.com.au/case-studies/how-jones-retail-group-saves-six-figures-with-em-cloud-auto-order" title="" class="hs-featured-image-link"> <img src="https://gapsolutions.com.au/hubfs/Website%20Images/EM%20Cloud%20(4).jpg" alt="How Jones Retail Group Saves Six Figures a Year with EM Cloud™ Auto Order" class="hs-featured-image" style="width:auto !important; max-width:50%; float:left; margin:0 15px 15px 0;"> </a> </div> <div class="hs-embed-wrapper" style="position: relative; overflow: hidden; width: 100%; height: auto; padding: 0; max-width: 540px; min-width: 256px; display: block; margin: auto;"> <div class="hs-embed-content-wrapper"> <div style="font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;color:#231F20;font-size:17px;line-height:1.7;max-width:760px;"> <p style="font-size:20px;line-height:1.6;font-weight:600;color:#231F20;margin:0 0 22px;">Jones Retail Group, a multi-store supermarket group and a GaP Solutions customer since 2018, used EM Cloud™ Auto Order and Investment Buy to automate supplier ordering across every store — saving six figures a year with zero added workload for the team.</p> <p style="margin:0 0 18px;">Some retail technology announces itself at the checkout. The most profitable kind often doesn't — it runs silently in the back office, ordering the right stock at the right time, every day, across every store.</p> <p style="margin:0 0 18px;">That's the story Michael Tucker, who looks after systems and retail technology at Jones Retail Group, told us at the Metcash Food Expo.</p> <div style="background:#231F20;padding:28px 30px;margin:30px 0;"> <p style="margin:0 0 20px;font-family:Montserrat,Arial,sans-serif;font-size:13px;font-weight:700;letter-spacing:1.5px;color:#F05123;">WHAT AUTOMATED ORDERING DELIVERED</p> <table style="width:100%;border-collapse:collapse;"> <tbody> <tr> <td style="width:25%;vertical-align:top;padding:0 10px 0 0;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> 6-figures </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Saved in the past year </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#F05123;line-height:1.1;"> ~1,000 </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Extra pallets secured via Investment Buy </div> </td> <td style="width:25%;vertical-align:top;padding:0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> $1,000s </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Of ongoing value every week </div> </td> <td style="width:25%;vertical-align:top;padding:0 0 0 10px;"> <div style="font-family:Montserrat,Arial,sans-serif;font-size:29px;font-weight:700;color:#FFFFFF;line-height:1.1;"> Zero </div> <div style="font-size:13.5px;color:#B5B5B5;line-height:1.45;margin-top:6px;"> Added workload for the team </div> </td> </tr> </tbody> </table> </div> <div style="position:relative;width:100%;max-width:760px;padding-bottom:56.25%;height:0;overflow:hidden;margin:30px 0;"> <iframe style="position:absolute;top:0;left:0;width:100%;height:100%;border:0;" src="https://www.youtube.com/embed/MoVJLlDn41E" allowfullscreen></iframe> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Who Jones Retail Group is</h2> <p style="margin:0 0 18px;">Jones Retail Group runs a portfolio of supermarkets and has been a GaP Solutions customer since 2018. Michael Tucker's background is IT, and he looks after systems and retail technology for the group. Jones uses <strong>EM Cloud™</strong>, <strong>EM Auto Order</strong> and <strong>Investment Buy</strong>, and has grown with the EM platform from EMC through to EM Cloud™ V3.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"We moved over to EM Cloud™ and never looked back."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Michael Tucker, Retail Systems &amp; Technology, Jones Retail Group</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">What EM Auto Order does</h2> <p style="margin:0 0 18px;">EM Auto Order uses live sales and stock data in EM Cloud™ to generate supplier orders automatically — across the Metcash warehouse, fresh, and direct suppliers alike.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"We use auto ordering as a key technology now. Everything from the Metcash warehouse through to our fresh and direct suppliers. It's critical for us — obviously with wages efficiency, and also just making sure that we have the right stock at the right time."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Michael Tucker, Jones Retail Group</p> </div> <p style="margin:0 0 18px;">For a single-store retailer, Auto Order removes hours of manual order-writing each week and takes the guesswork out of replenishment — fewer out-of-stocks, less overstock, less shrink on fresh. For a multi-store group like Jones, it standardises buying discipline across every site, so no store's ordering depends on who wrote the order that day, and head office sees it all in one cloud back office.</p> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">What Investment Buy adds</h2> <p style="margin:0 0 18px;">Investment Buy takes automated ordering from cost-saver to profit-maker. When a supplier deal, promotion or price rise makes it smarter to buy ahead, the system identifies the opportunity and buys into it — maximising buying power with stock the business will genuinely sell.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"The Investment Buy addition allows us to maximise our buying power — buying the right stock at the right time. That's critical to increasing our profitability without having to pass it on to the customer."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Michael Tucker, Jones Retail Group</p> </div> <p style="margin:0 0 18px;">To date, Jones Retail Group has ordered around 1,000 pallets of extra stock through the program — margin growth that doesn't come from shelf-price increases.</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"It's worth thousands of dollars a week to us."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Michael Tucker, Jones Retail Group</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">A platform built to integrate</h2> <p style="margin:0 0 18px;">Michael's background is IT, so his endorsement of the platform architecture carries weight:</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"A crucial part of EM Cloud™ is the fact that it is a hundred percent cloud-based, and we can access it anywhere. It allows us to bring in other companies' software — or our own — and talk to EM Cloud™."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Michael Tucker, Jones Retail Group</p> </div> <p style="margin:0 0 18px;">The new V3 modules sharpen that further:</p> <div style="border-left:4px solid #F05123;background:#FAFAFA;padding:20px 24px;margin:26px 0;"> <p style="margin:0 0 10px;font-size:17px;line-height:1.65;font-style:italic;color:#231F20;">"More data and more insights means better decisions. The new V3 screens are definitely more advanced and easier to use… and there have been massive performance gains as well."</p> <p style="margin:0;font-size:14.5px;color:#6E6E6E;">Michael Tucker, Jones Retail Group</p> </div> <h2 style="font-family:Montserrat,Arial,sans-serif;font-size:28px;font-weight:700;color:#231F20;line-height:1.3;margin:44px 0 10px;">Value that compounds</h2> <p style="margin:0 0 18px;">GaP Solutions has spent 18 years evolving the EM platform — and Jones Retail Group has grown with it since 2018, from EMC to EM Cloud™ V3, from POS into auto ordering and Investment Buy. The pattern is the one we hear from our longest-standing customers: each module compounds the value of the last, because everything shares one platform and one data set.</p> <p style="margin:0 0 18px;">The result today: six figures saved in the past year, thousands of dollars of value every week, and no added workload for the team.</p> <div style="background:#231F20;padding:26px 30px;margin:28px 0;text-align:center;"> <p style="margin:0;font-family:Montserrat,Arial,sans-serif;font-size:22px;font-weight:700;color:#FFFFFF;line-height:1.5;">Working in the background,<br><span style="color:#F05123;">just making money.</span></p> </div> </div> <style> .gap-faq-item{border-bottom:1px solid #E4E4E4;padding:18px 0;} .gap-faq-item summary{position:relative;padding-left:26px;list-style:none;cursor:pointer; font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:19px;font-weight:700; color:#231F20;line-height:1.4;} .gap-faq-item summary::-webkit-details-marker{display:none;} .gap-faq-item summary::marker{content:"";} .gap-faq-item summary::before{content:"+";position:absolute;left:0;top:-1px; color:#F05123;font-weight:700;font-size:20px;line-height:1.4;} .gap-faq-item[open] summary::before{content:"\2013";} .gap-faq-item summary:hover{color:#F05123;} .gap-faq-item summary:focus-visible{outline:2px solid #F05123;outline-offset:3px;} .gap-faq-item > p{font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:17px; line-height:1.7;color:#231F20;margin:14px 0 6px;} .gap-faq-item > p a{color:#F05123;text-decoration:underline;} .gap-section h2{font-family:Montserrat,'Helvetica Neue',Arial,sans-serif;font-size:28px; font-weight:700;color:#231F20;line-height:1.3;margin:48px 0 24px;} .gap-section .wrap{max-width:760px;margin:0 auto;} @media (max-width:600px){ .gap-faq-item summary{font-size:17px;} .gap-faq-item > p{font-size:16px;} .gap-section h2{font-size:24px;} } </style> <div class="wrap"> <h2>Frequently asked questions</h2> What is EM Auto Order? <p>EM Auto Order is a module within EM Cloud™ that uses live sales and stock data to generate supplier orders automatically — across the Metcash warehouse, fresh, and direct suppliers. It removes hours of manual order-writing each week and takes the guesswork out of replenishment, which means fewer out-of-stocks, less overstock and less shrink on fresh.</p> What is Investment Buy, and how is it different from Auto Order? <p>Auto Order keeps everyday replenishment running automatically. Investment Buy sits on top of it and turns ordering into a profit lever: when a supplier deal, promotion or price rise makes it smarter to buy ahead, the system identifies the opportunity and buys into it — maximising buying power with stock the business will genuinely sell. Jones Retail Group has secured around 1,000 pallets of extra stock this way.</p> How much did Jones Retail Group save? <p>Six figures in the past year, with thousands of dollars of ongoing value every week from Investment Buy — and no added workload for the team. These are the customer's own reported results; outcomes vary by store count, trading pattern and how the platform is configured.</p> Does automated ordering work for a single store, or only for multi-store groups? <p>Both. For a single store, Auto Order removes hours of manual order-writing each week and steadies replenishment. For a multi-store group like Jones, it also standardises buying discipline across every site — no store's ordering depends on who wrote the order that day — and head office sees it all in one cloud back office.</p> Will it integrate with the systems we already run? <p>EM Cloud™ is a hundred percent cloud-based and built to integrate. As Jones' Michael Tucker puts it, it lets you bring in other companies' software — or your own — and talk to EM Cloud™. It connects across payments, scales, accounting, loyalty and 100+ retail partners.</p> </div> </div> </div> <img src="https://track-ap1.hubspot.com/__ptq.gif?a=443110585&amp;k=14&amp;r=https%3A%2F%2Fgapsolutions.com.au%2Fcase-studies%2Fhow-jones-retail-group-saves-six-figures-with-em-cloud-auto-order&amp;bu=https%253A%252F%252Fgapsolutions.com.au%252Fcase-studies&amp;bvt=rss" alt="" width="1" height="1" style="min-height:1px!important;width:1px!important;border-width:0!important;margin-top:0!important;margin-bottom:0!important;margin-right:0!important;margin-left:0!important;padding-top:0!important;padding-bottom:0!important;padding-right:0!important;padding-left:0!important; "> Case Study Auto Order Investment Buy Supermarket Grocery Wed, 26 Aug 2026 10:01:25 GMT corneliaf@gapsolutions.com.au (Cornelia Freysen) https://gapsolutions.com.au/case-studies/how-jones-retail-group-saves-six-figures-with-em-cloud-auto-order 2026-08-26T10:01:25Z